These are the terms of the WhatsApp Coexistence service. The privacy policy forms part of them.
1. Who we are and what these terms cover
These Terms of Service (the "Terms") govern the contractual relationship between Ricardo Colonia — RC Studio, registered in Colombia, email dev@rcstudio.dev ("RC Studio", "we"), and the natural or legal person who creates an account at https://coexistence.rcstudio.dev or contracts the connection service (the "Customer", "you").
They apply to the WhatsApp Coexistence products and services: the Tech Provider connection service operated by RC Studio, the licence portal, and, as regards their use together with the service, the Odoo modules Coexistence for WhatsApp (Enterprise) and WhatsApp Coexistence API (Community).
By creating an account or contracting a plan you accept these Terms and the Privacy Policy published at https://coexistence.rcstudio.dev/privacy, which forms part of them. If you contract on behalf of a company, you represent that you are authorised to bind it.
These Terms do not cover other RC Studio services, which are contracted separately and governed by their own terms.
2. What the service is, and what it is not
2.1. The connection service. RC Studio operates an application approved by Meta as a Tech Provider for the WhatsApp Business App Onboarding feature. With it, the Customer connects a WhatsApp Business number that they already use on a phone to their own Odoo instance, in Meta's official Coexistence mode: the number keeps working in the phone app and Odoo receives and can send messages at the same time. RC Studio takes part only in the onboarding of each number: it issues the Meta access token through its application and registers the address of the Customer's Odoo with Meta as the delivery destination. Messages, inbound and outbound, travel directly between Meta and the Customer's Odoo and do not pass through RC Studio, except in the compatibility mode for earlier module versions described in the Privacy Policy.
2.2. The modules are a separate purchase. The Odoo modules are sold on the Odoo Apps Store under the Odoo Proprietary License v1.0 (OPL-1) and Odoo S.A.'s own terms, as a one-time purchase. The connection service subscription does not include the module, and the module does not include the subscription. The modules also work without RC Studio's service, using the Customer's own Meta application or a third party's; in that case these Terms apply only to the module purchase and support.
2.3. What we do not provide. RC Studio does not host the Customer's Odoo, does not provide the WhatsApp Business number, the Meta Business account or Odoo licences, does not send messages on the Customer's behalf and does not intervene in the content of conversations. Message fees are charged by Meta directly to the Customer's Meta account, at Meta's rates; RC Studio applies no per-message markup.
2.4. Meta's limits apply. Coexistence is a Meta feature and is subject to Meta's rules and limits, which Meta may change: among others, the number must be active in the WhatsApp Business app for at least 7 days on a business account; contacts and history can be synchronised only once per connection; broadcast lists, disappearing messages, view-once and live location are disabled in one-to-one chats; group chats are not synchronised; and messages your team types on the phone cannot be intercepted or rewritten. RC Studio does not control these limits and does not guarantee that Meta will keep the feature unchanged.
3. Account
3.1. Registration. An account requires a valid email address, verified through a link, or Google Sign-In. You must provide accurate information and keep it up to date. You are responsible for keeping your password confidential and for everything done from your account; tell us at once at dev@rcstudio.dev if you suspect unauthorised use.
3.2. One account per customer. Each account corresponds to one customer record and to one licence. The number of WhatsApp numbers you may connect is set by your plan, not by the number of licences.
3.3. Adults and businesses only. The service is aimed at businesses and professionals and may be used only by persons over 18.
4. Plans, prices and payment
4.1. Plans. The connection service is contracted as a monthly subscription in one of the plans published on the portal, each with a maximum number of WhatsApp numbers. Prices are shown in US dollars and, for payment through Mercado Pago, in Colombian pesos. RC Studio may change prices for future periods with at least fifteen (15) days' notice by email; the price already paid for a period does not change.
4.2. Payment methods.
• PayPal or Mercado Pago: recurring monthly charge managed entirely by that platform. The plan activates automatically once the platform confirms the first payment.
• Bank transfer (Colombia): monthly payment made by the Customer. Activation is not automatic: the Customer sends the receipt and RC Studio activates the plan by hand. Each month RC Studio reminds the Customer of the payment due.
4.3. Billing period. Each period runs for one month from the activation date, and the charge is repeated on the same day of each month. Periods already started are not prorated.
4.4. Late payment. If a recurring charge fails or a transfer is not received, RC Studio may suspend the service after a grace period of five (5) calendar days from the due date. During suspension the number remains connected but the licence stops validating; if non-payment persists for thirty (30) days, RC Studio may disconnect the number and cancel the subscription. Reactivation requires payment of the amount due.
4.5. Taxes. Prices do not include taxes that may apply according to the Customer's country. Payment platforms may apply their own fees.
5. Licence to use the connection service
5.1. Grant. While the subscription is active, RC Studio grants the Customer a non-exclusive, non-transferable, revocable licence to use the connection service for their own business, with up to the number of WhatsApp numbers included in their plan.
5.2. Licence key. The key is personal to the account. It may be viewed again from the panel, and the Customer may revoke it and issue a new one at any time, which immediately invalidates the previous one. The Customer must not share the key, publish it or use it in instances that do not belong to them.
5.3. Restrictions. The Customer may not resell, sublicense, rent or assign the service or the licence to third parties without RC Studio's written authorisation; may not use it for more numbers than their plan allows; and may not attempt to circumvent the limits, reverse-engineer the service or use it to reach Meta's services in ways not provided for.
5.4. Intellectual property. The modules, the service, the portal, their code, documentation and trademarks belong to RC Studio. The Customer's data, content, contacts, conversations and WhatsApp number remain the Customer's. WhatsApp and Meta are trademarks of Meta Platforms, Inc.; Odoo is a trademark of Odoo S.A. RC Studio is not affiliated with, endorsed by or sponsored by Meta or Odoo.
6. Customer obligations and acceptable use
The Customer undertakes to:
• Keep their Odoo instance reachable over public HTTPS, since Meta's deliveries are addressed to it; RC Studio is not responsible for messages that cannot be delivered because the Customer's instance is down or misconfigured.
• Comply with the WhatsApp Business Terms of Service, the WhatsApp Business Messaging Policy and the Meta Platform Terms, including opt-in requirements, template categories and the 24-hour customer service window.
• Not use the service to send unsolicited messages, spam, fraudulent, unlawful, defamatory or infringing content, or to harass anyone.
• Act as the controller of the personal data of the people who write to their number, with a lawful basis for processing it; RC Studio acts as a processor only, as described in the Privacy Policy.
• Keep the Meta Business account, the phone app and the Odoo versions within the requirements published for the modules.
RC Studio may suspend or terminate the service, with notice where possible, if the Customer breaches these obligations, if Meta restricts or removes the Customer's number or WhatsApp Business Account, or if the use puts RC Studio's Meta application or other customers at risk.
7. Availability, maintenance and support
7.1. Availability. RC Studio operates the service with reasonable diligence and aims to keep it available continuously, but does not guarantee a specific availability level. The service depends on Meta's platform, on the Customer's Odoo instance and on third-party networks, none of which RC Studio controls.
7.2. Delivery of inbound messages. When the Customer's Odoo is unavailable, RC Studio answers Meta with an error so that Meta retries delivery; Meta retries with decreasing frequency for up to 36 hours and then discards the message. Deliveries that the Customer's Odoo rejects because of a known and diagnosed fault of its own may be discarded without retry, to avoid futile traffic; this is recorded.
7.3. Maintenance. RC Studio may perform maintenance that briefly interrupts the service, preferably outside Colombian business hours and, when planned, with prior notice.
7.4. Support. The subscription includes support by email (dev@rcstudio.dev) and WhatsApp for incidents of the connection service and maintenance against changes in Meta's platform, attended on business days in Colombia. It does not include the installation or configuration of the Customer's Odoo, the Meta-side setup or custom development, which may be contracted separately. Bugs in the modules are fixed at no cost for anyone who bought them; new features are quoted.
8. Cancellation and refunds
8.1. Cancellation by the Customer. The Customer may cancel at any time: from their PayPal or Mercado Pago account, or, for transfer payments, simply by not paying the following month. The service remains active until the end of the period already paid; periods started are not refunded or prorated.
8.2. Initial guarantee. If RC Studio cannot get the connection of the Customer's number working, and the cause is not one attributable to the Customer or to Meta's eligibility requirements (Section 2.4), RC Studio refunds the first month in full. Write to dev@rcstudio.dev.
8.3. Module purchases. Refunds of module purchases on the Odoo Apps Store are governed by Odoo S.A.'s terms.
8.4. Effects of termination. On cancellation or termination, the licence is revoked, RC Studio's application subscription is removed from the Customer's WhatsApp Business Account and the connection data is deleted, as described in the Privacy Policy. The number keeps working in the phone app. The conversations recorded in the Customer's Odoo remain there, since RC Studio never held them.
9. Liability
9.1. The service is provided as described in these Terms and in the published documentation. To the extent permitted by law, RC Studio gives no other warranties, express or implied, including fitness for a particular purpose or uninterrupted operation.
9.2. RC Studio is not liable for damages arising from the unavailability, changes, restrictions or decisions of Meta or Odoo; from the Customer's instance, network or configuration; from the Customer's use of the service in breach of Section 6; from message fees charged by Meta; or from indirect, consequential or lost-profit damages.
9.3. RC Studio's total liability to the Customer for all claims relating to the service in a given year is limited to the amounts the Customer paid RC Studio for the connection service in the twelve (12) months preceding the event giving rise to the claim.
9.4. Nothing in these Terms limits liability that cannot be limited under applicable law, including consumer protection rules where they apply.
10. Personal data and confidentiality
The processing of personal data is governed by the Privacy Policy, which describes what RC Studio stores, what transits its infrastructure, what is never stored, the retention periods and the rights of data subjects. In particular: RC Studio does not read, store or use the content of conversations; messages travel directly between Meta and the Customer's Odoo without passing through RC Studio, except in the compatibility mode described in that policy; and the Customer may dispense with the service altogether by using their own Meta application. Confidential information that the Customer provides for support is treated as set out in that policy.
11. Changes to the service and to these Terms
RC Studio may improve, modify or discontinue features of the service, and may update these Terms. The version in force is always published at this address with its date. Changes that materially affect the Customer will be notified by email at least fifteen (15) days before they take effect; continuing to use the service after that date constitutes acceptance. If the Customer does not agree, they may cancel under Section 8.1 before the changes take effect.
12. Governing law and disputes
These Terms are governed by the laws of the Republic of Colombia. Any dispute shall first be addressed through direct settlement within thirty (30) calendar days from written notice. Failing agreement, the parties submit to the competent courts of the Republic of Colombia, without prejudice to the consumer's right to approach the competent administrative authorities.
13. Contact
Email: dev@rcstudio.dev
Website: https://rcstudio.dev
Licence portal: https://coexistence.rcstudio.dev
Last updated: 19 September 2026.